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‎06-17-2020 12:05 - last edited on ‎06-20-2020 22:28 by Fitbit Moderator

‎06-17-2020 12:05 - last edited on ‎06-20-2020 22:28 by Fitbit Moderator

Hi can someone help. The screen keeps fading away and disappearing and won't respond to touch I have tried rebooting and restarting it? 

 

Moderator Edit: Clarified subject

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‎06-20-2020 22:27

‎06-20-2020 22:27

Hi @Arlene41, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. I was informed by our Social Media team that they created a case for you with our Customer Support team to receive further assistance directly with them. Please keep an eye on your email inbox because they'll be in touch with you soon.

 

Don't hesitate to ask me any additional questions you may have, I'll be around. 

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