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Versa 2 display turning off

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‎06-16-2020 21:47 - last edited on ‎06-20-2020 20:01 by Fitbit Moderator

‎06-16-2020 21:47 - last edited on ‎06-20-2020 20:01 by Fitbit Moderator

My versa 2 starting having issues 2 months after I got it. After having it for 4 months now it basically does not work at all. It will sometimes show me when I receive a text message, but the screen will not turn on if I tap it or hit the button, resetting it does nothing, I can’t use the screen when it does come on & the updates have done nothing. I have not contacted customer support because I have read that they do not help at all so I do not want to waste my time trying. Does anyone have any advice or is it time to throw it in the garbage?? 

 

Moderator Edit: Clarified subject

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‎06-20-2020 20:00

‎06-20-2020 20:00

Hi @christinaarosee, welcome to the Community Forums!

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps before to posting over here, certainly, your Versa 2 isn't working as the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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‎06-20-2020 22:34

‎06-20-2020 22:34

Sorry accidentally hit me too, was trying to say that Fitbit has always been good about honoring the warranty. If your device is only 4 months old it should be under warranty. Contact customer service.

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