Displeased with FitBit

[cocolaco]

I received a FitBit Versa for Christmas in 2018. I attempted to replace the strap a few months later, however the clasps broke off into the device’s notch and I was unable to attach any strap. I was very pleased when I contacted FitBit and they sent me a replacement device under the warranty. For the past week, my FitBit Versa has not appeared to turn on. According to the app, the device is still syncing, however the screen on my device remains blacked out. I looked up different ways to restart or reset the device. I tried everything I could find, including re-charging the device, holding down all three buttons, and holding down the left and lower right button. So I decided to call FitBit today. The customer service representative walked me through each possible reset/restart option, even though I told her I had already attempted each option. After exhausting all options without success, she offered me 25% off to purchase a new device. Apparently my current device is no longer covered under warranty because my original Versa was purchased in December 2018, even though I have since received a new device. I will gladly be taking my business elsewhere!!! 

[Odyssey13]

Hi @cocolaco  you can read the warranty information here - click - where it states that the one year warranty is for the original device and if it's replaced during that time, the warranty period is still one year from that original device's date. You can imagine how easy it would be for someone to purchase a Fitbit and getting replacements before the warranty is over and then to continue doing that for several years. That's why the warranty is precise. 

[SunsetRunner]

If you will be going elsewhere, @cocolaco , please check their warranties carefully. It has been my experience that warranty terms are pretty much dictated by the state/govt and are pretty much all the same.