Distance discrepancy during bike exercise with GPS

[Fluffystuffsuzy]

I have been using my new versa (have had charge 2 before) for a couple of weeks now. Love it ! Used it for swimming and other workouts and Works great.  Except for when I use bike mode. It connects properly but the distance is incorrect.  It is far off! It says different outcomes of thesame trip but more strangely it says 0.94 km or 0.44 km when it is acutally more then 9 km. How can i fix this? 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @Fluffystuffsuzy. I am sorry for the delayed response. 

Congratulations on your new Fitbit Versa! Thank you for being a Fitbit customer. I am glad to hear you love your new watch and have been using its features. Thank you for sharing the issue you're having with your watch not tracking the distance correctly during the bike exercise. I would like to confirm that our team is aware of it. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. In order to update your app you can follow the steps provided here.

I appreciate your patience and understanding while we work to improve your experience.

You can find more information about tracking your workouts and activities in this help article: How do I track exercise and activity with my Fitbit device?

Feel free to reach out if you have any other questions.

[Fluffystuffsuzy]

Hello,

Thank you for your reply. Ofcourse I had already read the instructions and I do everything exactly as instructed. I have found out that the Fitbit can make the connection but can't keep the connection. I have to connect it regularly also when I want it to synchronise. I love the device, but I am not satisfied with this problem as you can probably imagine. Since there is still warranty I was wondering if it is possible to get the device checked or perhaps send me a new one when I send this back?

Kind regards,

Suzanne

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@LiliyaFitbit wrote:

Welcome to the Fitbit Community @Fluffystuffsuzy. I am sorry for the delayed response. 

Congratulations on your new Fitbit Versa! Thank you for being a Fitbit customer. I am glad to hear you love your new watch and have been using its features. Thank you for sharing the issue you're having with your watch not tracking the distance correctly during the bike exercise. I would like to confirm that our team is aware of it. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. In order to update your app you can follow the steps provided here.

I appreciate your patience and understanding while we work to improve your experience.

You can find more information about tracking your workouts and activities in this help article: How do I track exercise and activity with my Fitbit device?

Feel free to reach out if you have any other questions.

Moderator edit: personal info removed

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[LiliyaFitbit]

Hi @Fluffystuffsuzy, thank you for your reply. I am sorry for the delayed response. 

I appreciate your efforts and the additional details. I understand your concern as you love the device and would like to use it without any issues. I've sent your information to the Customer Support team so they can get in touch with you, provide further assistance and advise on your warranty options. You should be getting a reply soon.

I'll be around if you need further assistance.