Fitbit versa won’t update

[Wicksyjuicy]

After doing all the troubleshooting steps more than once my Fitbit Versa will still not update

[LiliyaFitbit]

Welcome to the Fitbit Community @Wicksyjuicy.  

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with updating your Fitbit Versa. I appreciate your efforts to resolve this. Please make sure you connect your device to Wi-Fi to update the firmware. I don't recommend using Bluetooth, or Bluetooth Low Energy (Bluetooth LE) to update the firmware because it can take hours to complete the process. You can confirm the steps to update your watch in this help article: How do I update my Fitbit device? and the complete troubleshooting steps here. 

Let me know how it goes, I'll be around! 

[Wicksyjuicy]

Hi

i appreciate the advice below however I have tried both via WIFI and Bluetooth and neither is working. My WIFI is strong and not an issue I just cannot seem to update the tracker.

very frustrating I think there maybe an issue with the device

[LiliyaFitbit]

Hi @Wicksyjuicy, thank you for your reply. I am sorry for the delayed response. 

I appreciate your efforts and the additional details. I understand how frustrating this is for you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

If you have any questions, feel free to let me know.