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Distance not registering

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‎08-26-2019 20:17 - last edited on ‎08-29-2019 19:19 by

‎08-26-2019 20:17 - last edited on ‎08-29-2019 19:19 by

Hi All

 

I purchased my Versa a week ago. It suddenly stopped registering the Kilometers. It only shows the time. I checked the app and GPS is enabled in all the activities. So I am not sure what is wrong. Thanks 

 

 

Moderator edit: subject for clarity

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‎08-29-2019 19:16 - edited ‎08-29-2019 19:18

‎08-29-2019 19:16 - edited ‎08-29-2019 19:18

Welcome to the Fitbit Community, @Shabi78. I am sorry for the delayed response. 

 

Congratulations on your new Fitbit Versa! I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa no longer tracking kilometers. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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