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Distance sync error

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‎10-15-2019 08:48 - last edited on ‎10-20-2019 16:11 by

‎10-15-2019 08:48 - last edited on ‎10-20-2019 16:11 by

 

My versa randomly reset itself 3 minutes before midnight (second time I've noticed it's happened, not happy). It's now a new day, 1:44am to be precise and I've walked 238 steps. But for some reason my app (and versa) both say that I've done 20.45km.

 

Clearly there was a sync error, that should be my km's for the previous day. Is there anyway to fix it or delete the km's?

 

 

Moderator edit: subject for clarity

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‎10-20-2019 16:10

‎10-20-2019 16:10

Welcome to the Fitbit Community, @jadekitty. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your distance wasn't reset due to the error with your Fitbit Versa. Thank you for your efforts to resolve this, I totally understand how you are feeling. I recommend you to restart your device as described in this help article. This will refresh your watch internally. 

 

You can find the information on how to delete data or activities in this help article: How do I edit or delete Fitbit data and activities?

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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