06-23-2020
08:27
- last edited on
06-23-2020
13:16
by
MarreFitbit
06-23-2020
08:27
- last edited on
06-23-2020
13:16
by
MarreFitbit
I am seeing conflicting information on which fitbit products have gyroscope. According to the sensor list on the product page, only ionic has it, but there are numerous website albeit not fitbit (wired, arstechnica, etc...) which state that some others have it and some don't... The developer forums also imply this... Finally, when I contacted fitbit support via chat, they say that all the products have it.... Can someone shed some light on this?
Moderator Edit: Clarified subject
06-23-2020 09:43
06-23-2020 09:43
Hi @Alch your posts were merged so your responses could be in one place. Customer support has the latest information and knows more than the community. I'll ask a moderator to stop by to clarify this for you.
06-23-2020 12:44 - edited 06-23-2020 12:48
06-23-2020 12:44 - edited 06-23-2020 12:48
Hello there @Alch, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to contact our Support Team.
Please note that the information you were provided during your chat is correct. For more details, see: https://dev.fitbit.com/build/guides/sensors/gyroscope/
Also, you can compare the general info and specifications for Fitbit Ionic and Fitbit Versa by checking out their manual. Click here for Ionic, pag. 62 and here for Versa, pag. 65
Thanks for bringing this to our attention @Odyssey13.
I'll be around if there's any questions present.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
06-24-2020 12:37 - edited 06-24-2020 12:39
06-24-2020 12:37 - edited 06-24-2020 12:39
@MarreFitbit @Odyssey13 Many thanks for your quick replies and the attempt to answer the question.
However, the point is exactly that the manual that you reference *does not* list the gyroscope as one of the sensors for the Versa. It *does * for the Ionic. And if memory serves me right, it *does not* for Charge 3 or Charge 4. (Checking the manuals was one the of the first things I did to figure out the answer to this question.) And the statement of the service rep contacted via Fibit help chat contradicts the manuals and your statements above. So I hope you can see the reason for my confusion.