Versa 3 stuck on message "To start download the Fitbit app"

[GlitterC]

I have a message on my versa 3 saying.I have to download the app.And it's in all different kind of languages and it's already downloaded what the heck

Moderator Edit: Clarified subject

[Guy_]

Hi @GlitterC - if the watch is new or got factory reset (the display it has indicates that) it will need to be setup in the Fitbit App to add it to your account and install the necessary software.

In the device / account page (Connected to), setup or add more devices and select the Versa 3 and replace, if it existed before.

[MarreFitbit]

Hi there, @GlitterC. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still not connecting. I understand where your concern is coming from. We're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!