12-29-2019 17:58
12-29-2019 17:58
FItbit connect??? Where and How? Have searched high and low all over the internet. Owned my versa over a year now and have not been able to download my music onto it! THIS SHOULD NOT BE SO HARD TO DO!!!! FIX IT!
12-29-2019 19:14
12-29-2019 19:14
Just got my Versa 2 SE for Christmas and I already want to box it up and go back to my Alta HR.
* Notifications either never come or come late
* Can't use my free Spotify or Pandora account with it....
* Drops WiFi connection constantly
* Pairing with Bluetooth is a nightmare
* Can't download my own music to the watch...when I try to transfer...the fitbit app (which it stated I had to have to transfer is "still looking for my watch" and the "having trouble connecting" is no help or assistance....
You are right....it should not be this hard!!!!!
For the money paid for this device it should flow easy!!!!
Frustrated....very frustrated!
12-29-2019 19:29 - edited 12-29-2019 19:31
12-29-2019 19:29 - edited 12-29-2019 19:31
@Sonshine76 If you go to your app store and search Fitbit Connect, it should come up. It isnt labelled Fitbit Connect and looks very similar to the app, but on my laptop at least, I was able to get my music to my Versa using it. Are you using a laptop (or computer)? What operating system is it running?
@miversaamor What phone are you using? Is it on the Supported Devices List ?
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
12-30-2019 05:56
12-30-2019 05:56
I have a Samsung S6 edge + .... I just seen that it only supports the S6 edge 😞
12-30-2019 15:55
12-30-2019 15:55
Hi @miversaamor oh no, thatis unfortunate. The Alta HR has the old operating system so is more forgiving of unsupported phones. The New OS is pretty cool but demands a bit more from the connection to the phone. That is likely to affect notifications and maybe syncing. You DO need to have a paid Pandora or Deezer account to use those music apps, however.
To transfer your own music you need to do it from a computer or laptop, using Fitbit Connect (not the app). Is that what you were trying to do?
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
12-30-2019 16:12
12-30-2019 16:12
Can someone help me with my music. was on the phone with a tech from Fitbit for almost 4 hours no results. what a waste. Also can not answer my phone calls on the Versa2. half the features do not work and can not get proper online instructions.
12-30-2019 16:13
12-30-2019 16:13
Easier said than done.
12-30-2019 16:17
12-30-2019 16:17
Tried Fitbit connect does not work.
12-30-2019 18:42
12-30-2019 18:42
I managed to get my Versa 2 connected to my Win10 computer via Wi-Fi using the Fitbit Win10 app, and it will even see SOME of my iTunes playlists...just not the ones I've created. It sees my iTunes-created playlists (Like 'Recent Songs") and it sees really old playlists I deleted years ago, but it won't see my current user-created playlists. So, it's useless. Guess I keep using my phone to play music at the gym. Ugh.
07-03-2020 06:34
07-03-2020 06:34
It's a really complicated process because none of their links work, and even the agents (customer support) are confused about it, but I finally go it. Head to https://www.fitbit.com/uk/setup
I finally was able to download the Fitbit Connect on my Mac and I'm downloading my playlist as I write this.
07-03-2020 07:05
07-03-2020 07:05
This is a step by step in how to make it work: https://help.fitbit.com/articles/en_US/Help_article/2251/#Streaming
The support seems to be useless
To download the Fitbit connect try this link instead (the one they provide was broken at the time of writing this, and this one worked flawlessly): https://www.fitbit.com/uk/setup
not sure if it's only for mac
07-03-2020 20:12
07-03-2020 20:12
Being able to store music on my watch is one of the main reasons I went with this. The PC just sits there saying looking for your watch. Very frustrating . These things should be simple rock solid before they ship. Fitbit is just using us as product testers.