Dropped Fitbit Versa - Extremely Fragile

[AlexC15]

So I had received Fitbit Versa (my first Fitbit) as a gift 2 days ago. Yesterday I had synced it, set up a profile, and it was working fine all day. The moment I took it off to charge, it dropped on the floor about 2 feet from my bed, a green light blinked, and now I have the “black screen of death.” I had attempted 2-button and 3-button resets with no luck. I’m planning to exchange it one time to give Fitbit a second chance and assume the one I got was defective. However, I find it extremely disappointing that I’ve known cheaper workout watches that have better durability, which have lasted me a good decade through workouts and swims. I’ve also known smart phones with more durability than the Fitbit I’ve had for 1 day. 

[WendyB]

May I ask what kind of floor it was dropped on. Hard floor?

Anyways try a restart

Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

[joira50]

I dropped Fitbit zip on a ceramic floor two days ago. It was in the clip but was dropped from about 3 feet. The display comes on and goes out and not keeping proper steps. Is there any fix for this?

Joyce   

[AlexC15]

It fell to the hardwood floor. I already tried to do factory resets. After a while I just complained to customer service online and they sent me a new one. The internal durability I still suspect to be very poor.

[joira50]

Thanks. I'll make a complaint and see what happens.