Ear buds stopped pairing with Versa

[AnnaBR]

I'm having problem with my X4T ear buds. They worked fine with the Versa on Sunday and on Tuesday they had lost the pairing and won't re-pair despite restarting the Versa and turning on and off the ear buds multiple times. The Versa just stays in pairing mode forever. The buds eventually turn off, the Versa so far doesn't, just spins.

[AndreaFitbit]

It's nice to see you here @AnnaBR! I'll be glad to assist you with your ear buds pairing with your Versa inquiry. Thank you for letting us know about the steps you have followed in order to resolve this.

Please remove the audio device and pair again:

To  delete a Bluetooth audio device:

1. On your watch, open the Settings app.
2. Tap Bluetooth. 
3. Scroll down and tap Remove. 
4. Tap the device you want to remove and then tap Yes to confirm.

To pair a new Bluetooth audio device, follow the steps below:

1. Start by activating pairing mode on your Bluetooth headphones, speaker, or other audio device.
2. On your watch, open the Settings app and then scroll down and tap Bluetooth.
3. Tap + Audio Device. Your watch searches for nearby devices.
4. When your watch finds nearby Bluetooth audio devices, it shows a list on the screen. Tap the name of the device you want to pair.
   

   When pairing is complete, a check mark appears on the screen.

   

Please let me know how it goes.

[AnnaBR]

I've taken those steps several times and did them again just now. The Versa tells me that it is pairing with X4T but it never stops whirling and then the ear buds, which have been flashing blue and red lights to show that they are trying to pair, turn themselves off after about 10 minutes. The Versa continues to whirl until I take it back to the setting screen. 

[Eugenea]

Im having the same problems. Its starting to be a total joke. They worked fine and then just stopped. This is one of the worst products i have bought. Can it be fixed now.....