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Elevation not recording properly

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‎10-18-2019 21:55 - last edited on ‎10-20-2019 15:09 by

‎10-18-2019 21:55 - last edited on ‎10-20-2019 15:09 by

When I track "walking" exercise, the App correctly displays the map, distance etc, BUT the elevation is only correct for the first approximately 25 minutes then it is displaying random elevations.  On the Versa 2 itself at the end of the exercise, the elevation gain is huge (presumably it is counting all the random fluctuations).  It has been doing this since I received the Versa 2 three days ago. Same results when paired with a iPhone IOS 12 or a Samsung Galaxy Android 8.   So far, no sensible help from the Fitbit Help line despite providing all the above info and traces of the elevation graphs.  Anybody else had this problem?  Any fixes (short of replacement of the Versa 2)?  Thanks.

 

 

Moderator edit: subject for clarity

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‎10-20-2019 15:09

‎10-20-2019 15:09

Welcome to the Fitbit Community, @AllanSaul. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the issue you're having with the elevation data during your walks. Thank you for your efforts to resolve this and for taking the time to contact our Support team regarding this. I am sorry to hear about your experience, I am sure our Support team will try their best to investigate the issue and provide a solution, please keep working with them. 

 

I'll be around if you need further assistance. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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