Emoji issue Fitbit Versa 2

[janiceharding]

I have got my emoji on my Fitbit Versa 2 but it keeps disappearing and going back to the black screen, any ideas why and how to fix it, please

[Guy_]

Hi, @janiceharding - this is normal, it is to save battery.

If you set it in the Fitbit App, click profile photo, click device photo and enable Quick View, and sync the watch, then when you raise your wrist to look at it it will come on, or you can double tap the screen or push the button to make it display.

You can also set it directly on the watch in Settings, Screen Wake to Auto

[janiceharding]

HiThanks for the reply, when igrt to the Profile photo step, there is no Quick View option. However it does display the emoji’s when I move my wrist or press the button.
This battery save screen never used to appear, until a few days ago, and strangely the battery doesn't seem to be lasting as long.
Any suggestions
Kind RegardsJanice


Sent from Sky Yahoo Mail for iPhone

[Guy_]

@janiceharding- the steps in the Fitbit App are:

click profile photo,

click Versa 2 photo,

enable Quick View,

sync the watch,

Not aware of a battery save screen, you may have enabled always on.

To check go to Quick Settings

Pull down on the watch face once, as if to see notifications

Pull down again and click on the 2 white bars

Make sure the Clock icon is not enabled and the wrist icon is enabled

and the 2 icons on the top row are not enabled.

then press the back button

[janiceharding]

Thank you for your help