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Error 1006 Access denied

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‎06-02-2019 11:18

‎06-02-2019 11:18

For the past two days I have been having trouble syncing my Fitbit and I have been getting error 1006 and an access denied message on the webpage, while using my WiFi. When I use my phone without WiFi and only 4G I can access both the app and the website. My IP address is 45.236.101.138. I hope you can help me resolve this soon. Thank you. 

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5 REPLIES 5

‎06-02-2019 11:44

‎06-02-2019 11:44

When you say WiFi @cpadillav are you recovering to the phones WiFi or the Versa's wifi? 

Your tracker will not sync through the web browser.. I think these are different issues. Unless it is the phones wifi. 

I have found some info on error 1006

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‎06-02-2019 11:50

In response to Rich_Laue

‎06-02-2019 11:50

Hi, I mean the phone’s WiFi.

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‎06-02-2019 11:52

In response to Rich_Laue

‎06-02-2019 11:52

The description of the error is that Fitbit has banned by IP address

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‎06-02-2019 12:18

In response to cpadillav

‎06-02-2019 12:18

Then you will need to contact.fitbit.com

 

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‎06-02-2019 17:25 - last edited on ‎09-03-2024 12:19 by Fitbit Moderator

In response to Rich_Laue

‎06-02-2019 17:25 - last edited on ‎09-03-2024 12:19 by Fitbit Moderator

Hi @Rich_Laue , nice to see you around! Thank you for your information and help. 

@cpadillav Thank you for your patience and information. I've gone ahead and contacted Support in your behalf. Please keep an eye on your inbox, as they'll be contacting you via Email. 

Please keep me posted. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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