help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error connecting to Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-25-2020 18:02

‎01-25-2020 18:02

Hello, 

 

I have previously setup my Wallet on Fitbit Versa but have not used to watch in some time. 

I am wanting to add a new card on the Wallet tab on the app but the app is not setup.

I first press "get started"

Then the app asks me for the pin.

I put in the correct pin and then I get a message saying "Error connecting to Versa"

Can someone please help?

 

Thank you 🙂

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-27-2020 11:45

‎01-27-2020 11:45

Hi @Sarahrobyn, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with adding a new card to the Wallet. Thank you for your efforts. I recommend doing the following:

 

  1. Restart your Fitbit device and phone.
  2. Restart Bluetooth on your phone. 
  3. Force quit the Fitbit mobile app. 

You can confirm the steps to add a card in this help article: How do I set up Fitbit Pay?

 

Let me know how it goes, I'll be around.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes