help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error while trying to verify card on Fitbit Pay

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-12-2018 02:03 - last edited on ‎10-14-2018 07:52 by Moderator Alum

‎10-12-2018 02:03 - last edited on ‎10-14-2018 07:52 by Moderator Alum

I have enabled Fitbit Pay on my Versa, and my bank (FNB in South Africa) supports Fitbit pay for my Visa card.

 

I have added my card in the Wallet, but when I try to verify my card, I choose the OTP option of SMS, and I receive this error every time: "Sorry, but there was a system error. Please try again or contact customer support"

 

Please help.

 

 

Moderator edit: subject

Best Answer
3 REPLIES 3

‎10-14-2018 08:01

‎10-14-2018 08:01

It's great to see you around @Snowgoosesa.

 

I appreciate all the efforts in trying to fix this issue. Upon checking with our support team, I was told that you have already created a case with them. I know they will be glad to help you out and provide you with a solution.

 

Let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎10-14-2018 08:33

In response to AlejandraFitbit

‎10-14-2018 08:33

I’m afraid they were unable to help. I performed a factory reset and set everything up again from scratch as instructed, but the error is persisting. Please can someone help. My bank tells me the problem is with Fitbit, not them. 

Best Answer
0 Votes

‎11-14-2018 07:03

In response to Snowgoosesa

‎11-14-2018 07:03

Same problem with Charge 3. Tested with 2 french cards : Mastercard Max & Mastercard Fortuneo.

Help ?

Best Answer
0 Votes