Excercise

[Chilime]

I mistakenly stopped my workout by hitting and holding left button instead of ending workout with touchscreen . (Like you do with HR model) versa is new to me! Now it won’t appear on dashboard as a timed workout. Is it still timing as a workout until you end Excercise on touch screen 

[Marrrmaduke]

@Chilime No, hitting and holding the left button while in exercise mode should not terminate the workout. It will just simply open the quick menu on Versa which can be closed with another press of the left button. Could it be that your workout is till ongoing?

[Marrrmaduke]

@Chilime did you manage to resolve the issue? Did the problem with the workout appear again?

[Chilime · Accepted solution]

My Versa completely quit working! I trouble shot with customer service for about 45 minutes trying to reset Fitbit and update phone Etc. Fitbit is sending me a new Versa 

[Marrrmaduke]

@Chilime I'm glad you're getting a new tracker! I hope it arrives soon. 😊👍🏻

[GraceGFitbit]

Hi @Chilime and @Marrrmaduke, it's nice to see you here. Many thanks @Marrrmaduke for your help. 

@Chilime, it's great to hear that Support was able to resolve your inconvenience so fast.

I encourage you to keep participating in the Fitbit Community. Let us know if you have any other questions.