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Exercise Data and Calories Burned in App

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‎09-06-2024 06:19

‎09-06-2024 06:19

I reported this yesterday and I see that many are having the same issue. The exercise data history on the app is gone and is not loading on the current day.  Also the calories burned are WAY overstated.  The app was working fine 2 days ago. I force stopped the app and reinstalled it, have the current version of the app, re started the watch, synced, the app, re paired the watch and restarted my phone all multiple times. Any word from Fitbit on when this issue will be resolved?

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‎09-06-2024 06:43

‎09-06-2024 06:43

Update from Fitbit Support:

"We'd like to inform you that we are having a generalized issue with the Fitbit app temporarily that affects the stats, as some users may notice small data discrepancies in steps, distance, and calories.

For that reason, even if after reinstalling the Fitbit app on your smartphone your issue keeps persisting, we encourage you to expect an update that aims to fix it out.

Our technicians are working to make this update as fast as possible, unfortunately, we do not have an estimated time to give you at the moment.

Our team is actively working to identify and resolve the problem as quickly as possible. We understand this can be frustrating, and we apologize for the inconvenience"

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