help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exercise Details not showing.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-03-2018 07:42 - last edited on ‎05-07-2018 08:45 by Moderator Alum

‎05-03-2018 07:42 - last edited on ‎05-07-2018 08:45 by Moderator Alum

My Versa is brand new and the exercise details (like mph, distance, etc) don't work. I have my GPS connected, so that shouldn't be the issue. Has anyone else had this problem?

 

Moderator Edit: Clarified Subject.

Best Answer
2 REPLIES 2

‎05-07-2018 08:46

‎05-07-2018 08:46

Hello @Leesyree, I hope you're doing well, thanks for joining the Fitbit Community. Smiley Happy

 

Thanks for bringing this situation to my attention. Tell me, are you starting your exercise from the Exercise app in the Versa or are you letting your Versa auto-detect your activity?

 

GPSVersaConnected.PNG

 

If you're using the Exercise app, please remember that in order for the GPS map to be recorded correctly you will need to wait until the watch says "connected" and vibrates, that will indicate GPS is connected. (This is only for GPS-related activities)

 

 

 

 

VersaExerciseDetails.PNG

 

Tap the play icon or press the bottom button to begin tracking your exercise. Versa shows several real-time stats of your choice. Swipe the middle stat to scroll through additional stats. 

 

 

 

 

VersaExerciseSummary.PNG

 

When you're done with your workout or want to pause, press the bottom button. When prompted, confirm you want to end the workout and press the top button to see your workout summary.To close the the summary screen, tap on Done.

 

 

 

 

Remember to sync your watch afterwards so the details of your exercise can show up in the Fitbit app.

 

I hope this can be helpful, give it a try and let me know the outcome! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎01-10-2019 14:13

In response to MarcoGFitbit

‎01-10-2019 14:13

I am having the same trouble.  My fitbit is new and it is not recognizing any of my activities.  I am letting my Versa auto-detect my activity because I didn't think I had to go in and choose an exercise.  Is that not the case or do I need to do something in order for it to detect my exercises?

 

Thank you

Ashley

Best Answer