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Exercise not syncing correctly on Versa 3

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‎07-12-2022 10:58 - last edited on ‎12-18-2022 17:47 by Fitbit Moderator

‎07-12-2022 10:58 - last edited on ‎12-18-2022 17:47 by Fitbit Moderator

Hey,

I've noticed my Fitbit isn’t displaying my exercise correctly.  I went for a walk this morning & it is showing as a walk last night? I’ve tried to change this but it just switches back.

Update has been so not sure what the issue it, any advice?

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‎07-17-2022 16:29

‎07-17-2022 16:29

Welcome to the Fitbit Community, @Essie1001.

 

Thank you for informing us about the difficulties you experienced with your Fitbit Versa 3 and for the troubleshooting steps you’ve performed.

 

If you haven't done so, please restart your Watch by following these instructions.

 

In addition, you can set up your Watch as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1658100560701.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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