Exercise stats not showing on Versa

[Sakig]

Hi! I realised that the exercise stat isn't shown on the stat screen on my versa anymore. I went to the settings and the box for the exercise stat is properly ticked. I rebooted my versa but it didn't change anything. Other stats are shown properly but the exercise stat. Does anybody know how to fix this? 

Thanks 😊

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi, two suggestions:

1. If you're using a Third Party Clock Face, change it to one developed by Fitbit itself.

2. If you're using a Fitbit clock Face, restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. This procedure resets the internal system of your Versa. 

[JuanJoFitbit]

@Sakig It's great to see you in our Fitbit Community! I'm happy to help you with your Fitbit Versa since it's not showing the "Exercise" stat.

I'd just like to know if the issue persists or if it got resolved after following the troubleshooting steps that shared my friend @SunsetRunner.

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response! 

[Sakig]

Hi @SunsetRunner, thank you so much for your help! Your suggestion 1 worked! I really liked the clock face I was using so a tad bit sad but glad the stat is fixed😊 Thank you!

[SunsetRunner]

You're very welcome and glad to be of help. That's why I'm around to try and help users with problems the best possible way I'm able too!!

[JuanJoFitbit]

@Sakig It's great to hear that the information that advised @SunsetRunner helped you to get the issue resolved. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!