help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exercise zone not accurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-24-2019 16:28 - last edited on ‎04-25-2019 05:19 by Fitbit Moderator

‎04-24-2019 16:28 - last edited on ‎04-25-2019 05:19 by Fitbit Moderator

I have question I go to high heart rate to low I am in exercise zone 23 hours to 11 hours walking around my house not exercising.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-25-2019 05:17

‎04-25-2019 05:17

@Nancychabot It's great to see you in our Fitbit Community! I'm happy to assist you with the inaccurate heart rate that your Versa is experiencing.

 

I'd like you to restart your Versa as described in this help article. Also, make sure that your Versa is not being worn too tight.

 

Finally, monitor your tracker during the next 24 hours and see if the issue gets resolved.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes