Experience with Fitbit devices

[Eric619]

I had been loyal fitbit customer for years.  I started with the Blaze. after a couple years it would no longer hold a charge so I replaced it with a Versa special edition.  Wore that for a couple years and the screen came off, of course it was a bit out of warranty. The Versa2 was just coming out so I then upgraded to the Versa2.  Even though it is water resistant I never took it in the shower or swimming. didn't pound on it, play sports, etc. As the Versa3 was getting released, lo an behold the screen falls off.  With the kind of money these watches cost, and being someone who will skip a couple upgrades(got Iphone 6 when it was released, finally upgraded to the 10 skipping 7 and 😎 since I can't justify the money for a couple small added features I will rarely if ever use.  Hopefully one day their quality will improve so the watches will last more than till the next version is released, until then I will no longer be a fitbit customer.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Eric619, welcome to the Community Forums. I'm sorry to hear about the inconveniences you had with your Fitbit devices. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

That being said, when a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.