Factory Reset Not Successful

[Amatt10]

First of all, I just called Fitbit support and spoke to a “Mateo” and he was so incredibly rude that I just hung up.

I tried to factory resent my Versa Lite and now it is saying “data not cleared, sync and try again” I updated it, which took 5 hours, and I still can not get it back to working. 

[Rich_Laue]

Sorry for your experience @Amatt10. Have you done a search of these boards? I find many threads on this subject that have solutions. 

[Amatt10]

Yes, I have spoke to customer service and completed every trouble shoot step mentioned. I have only had my watch 8 months, and it’s ridiculous that Fitbit doesn’t stand behind their products.

[Rich_Laue]

Have you checked any of the solutions that users have found to be useful?

[Amatt10]

No, nothing has worked.

[Reginia]

They are not going to help, hey but send it back, or thy will find every reason not to give it back please.

[Amatt10]

Do you know how I would go about sending it back?

[Rich_Laue]

If it is still under warranty @Amatt10 support will help you. As mentioned in the warranty and return, linked below, you will need to contact Fitbit and get an authorization number.

[Amatt10]

Thank you!