Factory Reset- won't turn on

[vmf04]

I received a versa that was given to me. 

I made sure that the battery was charged.

Then, from the watch, I did a factory reset. 

It turned off and now will not turn back on at all. 

Even attached to the charging station. 

I've read the help instructions on this page to hold down all three buttons while charging. 

That is not physically possible while charging. 

I've done it without the charger and it doesn't work, and I've also done left and bottom right buttons. 

Nothing is working. 

I have not had a chance to complete the set up on my phone. 

[NellyG]

Hi @vmf04  That sounds pretty annoying when you just got it! You are right, you cant restart the Versa while it is on the charger (though that is the way to restart several other fitbit trackers).

Id suggest you try another factory reset usingbthe buttons (see below) The process must be done exactly as written or it wont work. Please come backnif you continue to have problems.

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[vmf04]

None of this works. I have done this over and over. The Fitbit Help Chat Support was unable to help me either. 

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@NellyG wrote:

Hi @vmf04  That sounds pretty annoying when you just got it! You are right, you cant restart the Versa while it is on the charger (though that is the way to restart several other fitbit trackers).

Id suggest you try another factory reset usingbthe buttons (see below) The process must be done exactly as written or it wont work. Please come backnif you continue to have problems.

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

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