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Versa Not tracking sleep

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‎02-17-2019 18:52

‎02-17-2019 18:52

I brought a Fitbit Versa about 1 week ago and it does everything but track my sleep I did the firmware update when I got it and have look through the forum and tried what people have suggested and still doesn't work.

 

I have restarted the watch and reset my account.

 

Its running version 33.1.30

 

Anyone got suggestions apart from taking it back to the shop or ringing support.

 

 

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‎02-17-2019 18:56

‎02-17-2019 18:56

Hello @SunsetRunner.  Welcome to the Fitbit forums.

By not tracking sleep, do you mean that it does not detect any sleep, detects sleep but not accurately, or detects sleep but does not give sleep stages, or something else?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎02-17-2019 18:57

In response to JohnnyRow

‎02-17-2019 18:57

Hi @JohnnyRow, Sorry I wasn't clear enough it doens't track any sleep at all or detects any at all

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