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Factory reset is not recommended

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‎04-30-2020 14:04 - last edited on ‎07-10-2020 20:56 by Fitbit Moderator

‎04-30-2020 14:04 - last edited on ‎07-10-2020 20:56 by Fitbit Moderator

my versa 2 worked beautifully for about 6 months. It finally quit charging so I was informed that a factory reset might fix this. Now I am still as bad off because I cant set up the device anymore. My android app nor my windows app can discover the phone. So it just leaves me stuck in setup screen. Cant do anything

 

Moderator Edit: Clarified subject

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‎04-30-2020 17:27

‎04-30-2020 17:27

Hi @mustangpony,

 

Did you get the warranty when you purchased a Versa?  If you did, you should be covered to be sent a new one.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2

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3 REPLIES 3

‎04-30-2020 17:27

‎04-30-2020 17:27

Hi @mustangpony,

 

Did you get the warranty when you purchased a Versa?  If you did, you should be covered to be sent a new one.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎05-03-2020 19:30

In response to DramaQueenDiva

‎05-03-2020 19:30

shouldnt it have a year warranty on it?

 

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‎07-10-2020 17:10

‎07-10-2020 17:10

Its the most useless device on earth as it can't be fixed they don't have a repair shop and they just taking money from ppl for a useless device 

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