Factory reset issue

[DMHam]

I recently purchased my Versa. After only wearing in for a few days I noticed it wouldn't sync. I would manually sync & got a message on my phone that the "device could not be found". I tried turning the device off then ba k on, also turned off bluetooth & back on, it would not find the device. I tried a factory reset, but now my screen only shows a big red X & says "Data Not Cleared. Sync & try again." I can't sync because my phone cant find it via bluetooth, therefore, the app doesn't see it to sync. Not sure where to go from here, any help would be appreciated.

[KatBKLYN]

I had the EXACT same issue in August. I contacted customer support and they sent a replacement watch.

[Rich_Laue]

I would do a search, i noticed several threads have been marked as having an answer. 

[DMHam · Accepted solution]

UPDATE: I was able to get everything to work (including the sync) by adding the Versa as a device in the app for a second time. I just chose to "replace" the original device when it prompted me. It went through the whole set up process again, including the software update, and now it works fine. 

[Mgreen8504]

I am having the EXACT problem that you are. But when I am trying to replace my versa lite in the app, it still can not find it. I have restarted my phone, turned off and on the Bluetooth.....nothing!! I have only had this fitbit for a few months, so this is frustrating.

[Rich_Laue]

How many times have you tried adding the Versa @Mgreen8504?