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Factory reset without downloading latest firmware?

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‎10-22-2019 03:54

‎10-22-2019 03:54

Is it possible to do a factory reset without downloading the latest firmware when you restart?

I think the latest firmware is not working as it should and it should be possible to start without downloading the latest. 

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‎10-22-2019 04:06

‎10-22-2019 04:06

Hi @Eirik0000, welcome to the community.

 

No it's not possible to do a factory reset and not update the FW to the latest version, part of the initial set-up process is to check for and install the latest firmware.

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎10-22-2019 04:09

In response to N8teGee

‎10-22-2019 04:09

@Eirik0000   Why do you think that the new firmware isn't working properly?  If you can point out some details, we might have an answer for you or we can make sure that any issue is passed on to the engineers.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎10-22-2019 04:25

In response to LZeeW

‎10-22-2019 04:25

The buttons do not work after the new firmware was installed. Sometimes it doesnt recognize the push and sometimes they think it getting pushed all the time. 

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