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Faded logo screen stuck

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‎03-22-2019 02:49

‎03-22-2019 02:49

Hi! 

 

My fitbit Versas has the logo screen stuck running in the background of all of the screens. It’s very difficult to read the screen like this. How can I fix it?

 

I have already restarted the device multiple times, did a factory reset and updated it. I even tried to change the clock face. Nothing has fixed it. 

 

Thank you 

Nicole

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‎03-22-2019 07:18 - edited ‎03-22-2019 12:04

‎03-22-2019 07:18 - edited ‎03-22-2019 12:04

Hi Nicole, since you already have undertaken the well known actions so solve the problem, unfortunately without any luck, I advice you to contact Customer Support about it. 

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‎03-23-2019 08:55

In response to SunsetRunner

‎03-23-2019 08:55

@NicoleMaier Welcome to our Fitbit Community! I'm sorry to hear that your Versa shows the Fitbit logo stuck on the display. Thank you by the way, for troubleshooting this issue before contacting our forums.

 

Let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive and email from them soon.

 

Thank you so much for your help my friend @SunsetRunner!

 

I'll be around if you have any doubts! Smiley Happy

JuanJo | Community Moderator

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