Failed to sync

[Yentelke1998]

Is installed my Versa yesterday, and paired it within my Huawei P10 lite. Is had no problems, and I even synced it multiple times today. But since 3 hours I can't sync anymore. 

I know now that Huawei P10 lite is not available supported device, but why does this problem occurs just now, and not earlier ? 

[SteveH · Accepted solution]

It does seem that the problems with the "lite" phones are not consistent which makes it confusing. Fitbit say:   

"Due to Bluetooth issues that prevent Huawei Lite models, including P8 and P9 Lite, from syncing with some devices, like Fitbit devices, our products are not compatible with these mobile phones"

In: https://help.fitbit.com/articles/en_US/Help_article/2315/?q=p8

You could try restarting the phone and your fitbit but whether these actually help or the problem just randomly comes and goes it's impossible to say.

[Yentelke1998]

Great...

And is Fitbit or Huawei working on this ?

[SteveH]

I've not seen anything to suggest they are. From the wording of fitbit's help file the suggestion is that the problem is with huawei's implementation of bluetooth. If this is the case and it's a hardware issue then I doubt anything can be done.

[jalilrosli]

No, its not solve for me. Even after restart both versa and my phone and even i try to reset factory setting, its still got problems to connect to my phone..

Just at 1st done pairing, after that there is no connection between versa and my phone, always show "make sure versa  is nearby" while actually it is..

My smartphone is latest huawei nova 3i

[Yentelke1998]

It's more of a Huawei problem in general. Not only for the lite phones.

[Agape]

I have iphone 7 plus and i have the same problem and it is frustrating me at the moment 🙁

please help