Failing to sync

[ShannonRushin]

 I got my versa in May 18. My versa was synched to my Sony Xperia XZ with no problems.. About a month later my charger packed up and the dealer kindly replaced it. Recently, however,, I've been having a few problems : my versa started freezing and problems synching. Yesterday, 22 Jul 18, I decided to factory reset my versa, and now it won't sync to set up again. PLEASE PLEASE HELP 

[ACG]

Hello @ShannonRushin

I would try to forget your device, see the video below and then see if the syncing paper below helps. 

Forget your device video
https://www.imore.com/how-to-fix-bluetooth-iphone-ipad

Syncing
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=RelatedArticle

[ShannonRushin]

Thanks Achiltibuie the tip. Unfortunately I've tried all that and it still won't sync. I'm considering taking it back to the dealer as it is under warranty.

Sent from my Xperia™ by Sony smartphone

[ACG]

@ShannonRushin

Contact customer support to see if they can find a solution. 

https://help.fitbit.com/?cu=1

[ShannonRushin]

Thanks ACG. I have taken it back to the dealer and they will send it away. Let's hope they sort it out cos I miss my watch
Sent from my Xperia™ by Sony smartphone

[ACG]

Hi again @ShannonRushin

Awesome your getting help, please keep us in the loop on the progress.

If you have time, here are some great articles below in the link on the Versa also with the PDF manual.

Cheers

ACG

https://help.fitbit.com/?p=versa  

[ShannonRushin]

Thank you. Will do

Sent from my Xperia™ by Sony smartphone