Welcome to the Fitbit Community @Jennead_B!
Thanks so much for taking the time to troubleshoot the issue you're experiencing with your Fitbit Versa's screen. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide you a solution, please continue working with them.
If you have any questions, feel free to let me know.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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