Faulty Versa Lite replacement develops same faults as original

[Shosh11]

My first Versa Lite stopped working properly six months after purchase. It was losing time, a lot of time, which made it useless as a watch or for alarms. After trying all the usual self help steps and then contacting customer service, I was sent a refurbished replacement, which, lo and behold, after four months has gone the same way. When it eventually syncs which can take up to 24 hours, it starts losing time instantly. I have repeatedly asked customer service if I can have an upgrade to a 'better' model, and would obviously expect to pay something towards it. This question is just ignored, and every reply says for me to send this one back with the charger, at my expense, and they will then send me a replacement. I have no interest at all in receiving another refurbished Versa Lite. From what I have read in this community, so many people have had exactly the same problems, that there is plainly a fault in them. Have any of you upgraded to a different Fitbit model after using Versa Lite, and if so has the other model kept working well?

[Guy_]

The Versa and Versa light are probably the better more reliable models.

The issue of losing time may be related to a firmware fault such that watches start to lose time when they didn't before.

Replacing the watch and then updating to the same level may produce the same result.

Its annoying if the watch doesn't even keep time.

It can often depend on how frequently the syncing succeeds which may mask the fault when its working well and be apparent when its not working well.

If a subsequent Fitbit App update causes a syncing issue [good syncing is needed to set the time right] then the time loss will become apparent.

To check how well your watch is syncing / connectable, you can use the SimpleCheckUp app.

You aren't alone with this problem.

[Shosh11]

Thanks Guy. For some reason this app won't install. I have tried several
times, and just keep getting an error message, 'installation failed, please
try later'.

[Guy_]

@Shosh11  - that would seem to indicate the watch and phone are already not happily communicating.

Make sure you restart both watch and phone and if you have an Android phone clear the Fitbit app cache and force stop it, that imight mprove things.

[Shosh11]

Thanks for your help ☺️