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Faulty replacement recon watch

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‎02-06-2023 14:00 - last edited on ‎02-06-2023 18:23 by Fitbit Moderator

‎02-06-2023 14:00 - last edited on ‎02-06-2023 18:23 by Fitbit Moderator

Purchased a Versa 2 for myself and my wife several months ago, my wife’s developed a charging fault and was replaced with a recon item. This will now not sync to app and we got a message saying that it was locked as reported stolen or replace with a warranty replacement, after 3 contacts with support and promises of support from a different team by email each time, no email received! Contacted support again who talked me through a factory reset! Watch now locked on Fitbit symbol, support promised a message re a further warranty replacement. Email states no further warranty replacement available. So now stuck with a useless watch.Recommend Fitbit, not a chance in hell

 

 

Moderator edit:  word choice

 

 

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3 REPLIES 3

‎02-06-2023 18:27

‎02-06-2023 18:27

@Niglesmith, A warm welcome to the Community! Thank you for your message and feedback. 
I apologize for the experience that you're having . Believe me that's not the one we wanted for you . 

I've sent you a PM. Please reply to it. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎02-15-2023 03:06

In response to JuanFitbit

‎02-15-2023 03:06

  • Still waiting for contact from Fitbit re problems with Versa 2!
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‎02-21-2023 13:51 - last edited on ‎01-03-2024 10:12 by Fitbit Moderator

In response to Niglesmith

‎02-21-2023 13:51 - last edited on ‎01-03-2024 10:12 by Fitbit Moderator

@Niglesmith , Thank you for your message. I've sent you a PM with more information regarding your case.

I appreciate you patience while our team worked it out 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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