Faulty versa screen

[Johnb1407]

The screen on my versa is now faulty, it will still turn on however it now has bars across it and will occasionally flicker. Has anyone else had this issue. I have tried to reset it but this has not helped. Also the battery drains far too quickly in less than 24 hours it goes from 100% to 27%. Not a great advertisement for a new product.

[Jayelo]

Sounds like what just happened to me. Nothing worked to fix it so when I contacted Fitbit they wanted me to send it back so that I can get a replacement. But that’s a long story...I ended up returning it to Best Buy to get another one. So I’m waiting for my replacement. I’m not happy I have to replace it but I really want the Versa to work because when it is working, I really liked it. 

[SunsetRunner]

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@Johnb1407 wrote:

The screen on my versa is now faulty, it will still turn on however it now has bars across it and will occasionally flicker. Has anyone else had this issue. I have tried to reset it but this has not helped. Also the battery drains far too quickly in less than 24 hours it goes from 100% to 27%. Not a great advertisement for a new product.

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If by "reset" you mean Restart, then try again for several times.  If that still doesn't fix your problem, try a Factory Reset by swiping left to settings and then about and then Factory Reset which will return your tracker to the way it was when you took it out of the box.

[Crazyamy68]

Mine is exactly the same. I updated the software yesterday as advised by the app worked fine for a few hours, now the screen is just black. It is working as there is a backlight. Thought I'll leave it another few hours. In 4 hours it went from 100% battery to being dead. I cannot factory reset it as I cannot see the screen

[SunsetRunner]

Charge it up and do a RESTART which doesn't require anything except buttons and do it several times if necessary.

[Lyonemi]

Same thing happened to mine. Contacted support and replacement is on its way within 5 days. Hoping it won't happen again, as I've been loving it until this happened.

[Jayelo]

Me too. Hoping my replacement is good because I really want it to work out. When it works it an awesome watch. 

[Crazyamy68]

I also took mine back to currys today. I was weiry as I didn't have the box or receipt as it's packed away due to having a new kitchen but as it was brought on release date which wasn't long ago they had a copy months receipt. New one works fine so far 

[Crazyamy68]

I took mine back to currys today as that's where I brought mine from. I was weiry as I didn't have the box or receipt as it is packed away in a box somewhere and am unable to find it at the moment. Currys were fine and exchanged it for a new one as they had all my details and payment details on the computer at the store and I was able to say when, where and how I paid for it. New one is fine so far. I also emailed fitbit support who as of yet have only given me a case number but I no longer need their help.

[Johnb1407]

Yeah I took mine back to currys today but was out of stock, so i have to wait till Monday. Hopefully the new one won't have the same fault.

[Crazyamy68]

Ahhh unlucky. Fingers crossed for you it's in Monday... my new one deems to be fine so far 

[Johnb1407]

Happy days. Hopefully its not a full batch that are bust and we were just unlucky.

[SunsetRunner]

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@Crazyamy68 wrote:

Ahhh unlucky. Fingers crossed for you it's in Monday... my new one deems to be fine so far 

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I sure hope the second time is a charm, Amy.

[Leiryfish]

Did yours do this?

Mine was bought pre-ordered. I think it may be a batch that's faulty...

[Leiryfish]

Great menu I've got here....

 Does this no matter what screen I'm on.

[MarcoGFitbit]

Hello @Leiryfish, I hope you're doing well, it's nice to see you around. 

I appreciate your participation and for having brought this to our attention. I reached out our Support Team and it seems you already have a case created with them and they were able to provide you more options. At this moment if you have any other doubt or concern, please feel free to reply to them directly. 

Thanks for your patience and understanding, I hope you have a great day.