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Feedback about Fitbit Versa - My experience

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‎12-10-2019 18:18 - last edited on ‎12-11-2019 14:36 by Fitbit Moderator

‎12-10-2019 18:18 - last edited on ‎12-11-2019 14:36 by Fitbit Moderator

I am initiating this post due to bad experience with Fitbit Versa. On website, Versa claims to be water resistant upto 50m. However, there are multiple online posts indicating that this is NOT true. My Versa stopped instantly as soon as I entered swimming pool. It hasn't turned on since then (more than 2 weeks now). Unfortunately I am out of warranty period. Mistake I made is not testing the watch upfront for all it's claimed features. Whoever reads this post, I would strongly recommend checking the watch for every aspect so that Customer Service couldn't decline 1 year warranty support. 

 

Moderator edit: Subject for clarity 

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‎12-11-2019 14:36

‎12-11-2019 14:36

Hi @IYER2019, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around. 

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