Feedback about Versa 2 - My experience

[sjteach]

I can’t find a place to review it, but I’d like to caution you if you are looking to buy the Versa 2. I had mine for less than a week and it is already broken. I never buy nice things for myself but decided to splurge on this and I treated it extremely carefully. Didn’t shower with it, cleaned it, and made sure not to bump it on anything. Then yesterday the screen goes all black and now it is flashing the logo every 5 seconds. I did every single reset possible and called customer service and let them walk me through a reset. Nothing worked so thank goodness I purchased a warranty. They are sending me a new one in the mail but I do not have high hopes. Be careful when buying this, especially if your money means a lot to you. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @sjteach, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you and the replacement process that was initiated, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[Ajanderson68]

Mine was great for almost a year. I have seen a number of recent posts here all experiencing the same problems... screen goes blank, goes to logo, turns off suddenly, still syncs with phone, screen won’t work to turn on / track a specific exercise, etc. I think I agree with one of the others that the problems started after the last SW/iOS update. Hopefully they get that fixed soon, it is truly disappointing not being able to use it as it was designed to be used. With so many people having the same problems, likely not the device itself (except perhaps once’s that we only hold a charge or turn on at all). 

[Ajanderson68]

• Last sentence typo’s fixed...

With so many people having the same problems, likely not the device itself (except perhaps ones that won’t hold a charge or turn on at all).