Feedback about Versa 2 - My experience

[melbastar]

My 2nd Versa 2 died. I bought my original Versa 2 on Black Friday of 2019. In March of 2020 I had to get it replaced under warranty because the watch face came off. The replacement I received died two weeks ago. My previous Fitbit HR also had to be replaced under warranty within a year, and it died recently after.  I'm looking at other fitness trackers.

Moderator Edit: Clarified subject

Moderator Edit: Content

[RicardoFitbit]

Hi @melbastar, welcome to the Community Forums. 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.