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Versa: Find Phone app not working

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‎01-29-2021 15:39 - last edited on ‎01-29-2021 18:01 by Fitbit Moderator

‎01-29-2021 15:39 - last edited on ‎01-29-2021 18:01 by Fitbit Moderator

The find my phone app says can't find my phone move to another location and retry. I uninstalled it, shut off my watch, reinstalled and it still can't find my phone. 

 

Moderator Edit: Clarified subject

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‎01-29-2021 18:00 - last edited on ‎08-18-2025 09:39 by Fitbit Moderator

‎01-29-2021 18:00 - last edited on ‎08-18-2025 09:39 by Fitbit Moderator

Hi @Crazymomlife, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Which phone are you using with your Versa? Are you experiencing some connection difficulties with your phone and your Versa? Difficulties like not receiving notifications or not syncing? If you haven't already done so, please follow the steps from this help article and let me know if the issue persists.

Looking forward to your reply.

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