help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Feedback about Versa not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-13-2020 10:07 - last edited on ‎01-13-2020 13:47 by Fitbit Moderator

‎01-13-2020 10:07 - last edited on ‎01-13-2020 13:47 by Fitbit Moderator

Fitbit has the worst customer support ever. I stopped receiving notifications on my versa was advised to do a reset after I did the reset the watch will no longer turn on. After going through several more steps with customer service they could not get the watch back on either. Then I was told my watch was still under warranty but could not be replaced because in october my husbands had to be replaced and they did the replacement under the wrong account. So I now have a 200 dollars piece of crap watch that I used for 3 months and fitbit will not own up to there mistake. Never again will I own another fitbit. Fitbit you just lost 2 loyal customers. 

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-14-2020 04:41

‎01-14-2020 04:41

@Paulapick, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa experienced issues with the display. I'm also sorry to hear that it's no longer under warranty. The warranty period is good for 365 days, starting from the date of first setup.

 

I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes