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Feedback about Versa

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‎03-01-2020 13:56 - last edited on ‎03-10-2020 16:06 by Fitbit Moderator

‎03-01-2020 13:56 - last edited on ‎03-10-2020 16:06 by Fitbit Moderator

Its been days and my Fitbit continues to malfunction and be useless!  I train competitively and use my fitbit daily and it is unacceptable that Fitbit will not provide me with a working product, nor do they know when they will have an update to fix the problem... and I'm supposed to be okay with that!  No, I am not okay with that! I paid for a product and the expectation is that your product functions properly, that is the fundamental basis of consumerism! 

 

........
Update to this post, later this same day my screen stopped working, it would still sync to my phone but not displaying anything.  I guess either squeaky wheel gets the grease or this was an issue fitbit can't fix, because I called again and they are sending a replacement!  

 

Moderator edit: Subject for clarity 

Moderator edit: Format

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‎03-10-2020 16:09

‎03-10-2020 16:09

Hi @K8Kauai, it's nice to see you again participating here in the Community Forums, sorry for the delay in responding your post.

 

Thanks for taking the time to share your thoughts and personal experience with your Versa, I totally understand your situation and how frustrating this matter can be for you. Keep in mind that we are always striving to improve the Fitbit experience with our products and services, the feedback that's shared here in the Community Forums is always helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

 

Don't hesitate to ask me any additional questions you may have, I'll be around.

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