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Feedback about customer support

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‎11-11-2019 07:40 - last edited on ‎11-12-2019 17:43 by Fitbit Moderator

‎11-11-2019 07:40 - last edited on ‎11-12-2019 17:43 by Fitbit Moderator

Horrible customer service. I bought my Fitbit versa two months ago. It stopped reading my heart rate last month. I reached out to them because they offer a warranty supposedly, but now refuse to help me fix or replace my device. I keep getting some weird computerized response about how they will monitor the issue. I keep asking them to honor the warranty they promise, but they won’t. I’m super disappointed with my service and the product. I will never ever buy Fitbit again. Had I known they treated their loyal customers like this I would have never purchased this recent device. I am truly do offended by this awful experience and craftsmanship.

 

Moderator edit: updated subject for clarity

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‎11-12-2019 08:34

‎11-12-2019 08:34

Hi @Lisaanne1986 , asked a Moderator to jump in and help you, regards kuzibri

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‎11-12-2019 17:49

In response to SunsetRunner

‎11-12-2019 17:49

Hi @Lisaanne1986. Welcome to the Community Forums. @SunsetRunner, thanks for the heads up!

 

Thanks for taking the time to share your thoughts about your Versa and our Support team. I'm sorry for the experienced that you've had, your comments haven't gone unnoticed and be sure that this feedback will be passed along. I've also contacted our team on your behalf and it seems your case is now under review. You'll receive an email shortly with more details.

 

I'll be around if you need anything else.

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