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Feedback about my experience with Customer Support

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‎07-15-2020 02:18 - last edited on ‎07-15-2020 14:58 by Fitbit Moderator

‎07-15-2020 02:18 - last edited on ‎07-15-2020 14:58 by Fitbit Moderator

I am now having to have my replacement Versa replaced due to faults with the products.  I am apaprently unable to escalate my concerns and am being offered ZERO compensation for having to be without my watch AGAIN.  Maybe an alternative product could have been offered.  And no complaints department to excalate this issue to?  Shocking way to deal wtth customers! Will def be looking elsewhere for next tracker!

 

Moderator Edit: Clarified subject

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‎07-15-2020 14:58

‎07-15-2020 14:58

Hi @tinavinn, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Let me know if you need anything else.

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