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Versa Lite showing Fitbit logo only

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‎07-15-2020 02:32 - last edited on ‎07-15-2020 15:00 by Fitbit Moderator

‎07-15-2020 02:32 - last edited on ‎07-15-2020 15:00 by Fitbit Moderator

My Fitbit stopped working and wouldn’t turn on after about 6 weeks Fitbit sent me a new face. I have sat last night for hours trying to sync it it won’t sync it keeps saying I can’t  use to I update my Fitbit which I have done around 5 times and it still won’t sync can use help with this driving me crazyyyyyyy Thanks 

 

Moderator Edit: Clarified subject

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‎07-15-2020 15:00

‎07-15-2020 15:00

Hi @MauraMelki1, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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