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Feedback about my experience with Customer Support

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‎08-11-2020 15:59 - last edited on ‎08-12-2020 18:54 by Fitbit Moderator

‎08-11-2020 15:59 - last edited on ‎08-12-2020 18:54 by Fitbit Moderator

My Versa died unexpectedly and for no reason about 3 months after the 1yr warranty at which time fitbit would only offer me 35% off of a more expensive watch after just having a horrible experience with their product. I had in that year bought three other Fitbit products. The Aria 2 Scale and a Versa 2 for my wife and daughter.  After my disappointment,  I went to buy another Fitbit and thought what am I doing.. The Apple series 3 watches have far better reviews and are now the same price as the Versa 2. Why would I buy a watch that I have to replace every year!?  Thanks for nothing Fitbit!

 

Moderator Edit: Clarified subject

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‎08-12-2020 18:54

‎08-12-2020 18:54

Hi @onlylasted1yr, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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