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Versa not holding charge

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‎08-11-2020 15:49 - last edited on ‎08-12-2020 18:56 by Fitbit Moderator

‎08-11-2020 15:49 - last edited on ‎08-12-2020 18:56 by Fitbit Moderator

Hi everyone could someone please help,
Last 3days my versa1 is not holding charge, but when I put it on charge says it has anywhere between 65-89% charge... help

 

Moderator Edit: Clarified subject

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‎08-12-2020 18:55

‎08-12-2020 18:55

Hi @EmMC2020, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Let me share with you that the battery of our Versa was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

 

Let me know if further assistance is needed and if you have any additional questions.

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