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Feedback about my experience with Customer Support

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‎03-02-2021 20:23 - last edited on ‎03-07-2021 15:35 by Fitbit Moderator

‎03-02-2021 20:23 - last edited on ‎03-07-2021 15:35 by Fitbit Moderator

My fitness tracker broke down in the month of July 2020  "Fitbit Versa 2" And a replacement unit was issued to me by the Fitbit support.

 

1) THAT replacement unit which was supposed to be handed over to Fedex was never handed over,

 

After many emails and requests

 

2) A second order of the replacement unit was placed.

This was actually shipped but the 

Name on the Shipping Lable (DHL EXPRESS)

was not mine.

It belonged to some Person named "Nikunj".

However the address on the label was mine.

 

I immediately informed the error to support team but no action was taken.

The shipment got rejected by the Customs department.

And the replacement unit was sent back.

 

3) The 3rd replacement again the label was created but Was never handed to the shipping company (DHL express).

On top of that, the name on the shipping label was not mine. It belonges to some guy named Yash.

 

I again contacted the service team but yet again got no satisfactory answer. All i get in return is that my case has been handed over to the support team. I have been waiting for My replacement since August 2020.

 

All i get in return is as a reply is this Same statement over and over again: "we already forwarded the details to our support. Please allow us a few days to receive an update from our team. Once we receive an update we will get back to you and share the details."

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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‎03-07-2021 15:36 - last edited on ‎03-13-2025 08:45 by Fitbit Moderator

‎03-07-2021 15:36 - last edited on ‎03-13-2025 08:45 by Fitbit Moderator

Hi @_man.of.action_, welcome to the Community Forums. 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

Let me know if you have any additional questions, I'll be around.

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