I have been dealing with a vary slow response team at Fitbit. On April 19th I contacted them via email about my Versa having a black screen, then the Fitbit logo and the final screen is the dreaded red X. Each response email took about 24hrs. The responses I got were links to similar problems that might help me. I did the best I could following the links to try and revive my watch. Finally after several attempts to get the reps(multiple different people responding) to listen to me someone finally did. On April 24th, 7 days after my initial email, they sent me a replacement form. I filled it out and have heard nothing since. That was 3 days ago. I have warn fitbits for years! This is the worst costumer service I have ever received. My Versa is less than a year old. In most cases I would say F it and go buy another one but my business is shut down, and I’m self employed and haven’t seen any income in 6 weeks. So please, for the love of god, do something Fitbit! It has been 10 days!!!!
Moderator Edit: Clarified subject
